You can expect to save 40-60% on fully loaded labor costs compared to the US, while maintaining similar time zones and cultural alignment.

Yes. Tijuana has the largest population of English-speaking agents in Latin America, many of whom are bicultural 'pochos' spread across the border, ensuring near-native accent neutrality.

While call centers notoriously have high turnover, Tijuana averages 5-10% monthly turnover, which is significantly lower than the 15-20% often seen in US centers.

Yes. Our centers are equipped for voice, email, live chat, and social media moderation support.

Tijuana's contact centers are interconnected with the same fiber backbone as San Diego. We guarantee 99.99% uptime with redundant ISP connections.

Yes. We offer pilot programs starting with as few as 5 seats to prove the concept before scaling.

Typically, we can recruit, train, and go live within 4-6 weeks from contract signing.

Yes. Our partner facilities are PCI-DSS and HIPAA compliant, with strict physical and digital security protocols (clean desk policy, biometric access, etc.).

We have deep experience in Tech Support, Healthcare (Patient scheduling), E-commerce (Customer Service), and Financial Services (Collections).

We primarily focus on Dedicated Agents who are trained specifically on your brand and SOPs, ensuring higher quality than shared pools.